MUSIC NEPAL CUSTOMER SERVICE

Job Description

Junior Social Media Moderator and Customer Service Representative

Position Overview:

We are seeking a Junior Social Media Moderator and Customer Service Representative to join our team at Music Nepal. This role will be responsible for managing all social media platforms including Facebook, Instagram, TikTok, complaints email, and LinkedIn account, with the primary goal of building a responsive and engaging profile for our company. This is an entry-level position suitable for individuals with a passion for music, excellent communication skills, and a willingness to learn and grow within the role.

~Key Responsibilities~

Social Media Management:

• Monitor and respond to comments, messages, and mentions across all social media platforms in a timely and professional manner.
• Engage with followers, fans, and customers to build relationships and foster community interaction.
• Stay updated on industry trends and social media best practices to continuously create a feedback mechanism for improving content and engagement strategies.
• Customer Service:
• Handle customer inquiries, feedback, and complaints received via social media channels and email promptly and effectively.
• Provide accurate information and assistance to resolve customer issues and concerns, ensuring high levels of satisfaction.
• Escalate complex or unresolved issues to the appropriate department or supervisor for further resolution.
• Maintain records of customer interactions and transactions for reference and analysis.

Brand Promotion:

• Actively promote Music Nepal’s artists, releases, events, and initiatives across social media platforms to increase visibility and engagement.
• Collaborate with the business promotion team on executed promotional campaigns and contests that drive audience participation and brand awareness.

Key Characteristics and Qualifications:

• Passion for music and a strong interest in the music industry.
• Act as a brand ambassador for the record label, embodying its values and mission in all customer interactions and representing the brand with professionalism and integrity.
• Excellent written and verbal communication skills in both Nepali and English.
• Ability to multitask and priorities tasks in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Willingness to learn and adapt to new technologies and social media platforms.
• Previous experience in customer service or social media management is preferred but not required.
• Bachelor’s degree in marketing, communications, or a related field is advantageous.

Benefits:

• Training and development
• Competitive salary and benefits package.
• Opportunity to work in a fast-paced and dynamic environment.
• Be part of a team that is passionate about music.
• Gain valuable experience in the music industry.

Training and Development:

This position offers comprehensive on-the-job training to equip the incumbent with the necessary skills and knowledge to excel in social media moderation and customer service. Training will cover company policies and procedures, social media management tools, customer service protocols, and effective communication techniques. The junior social media moderator and customer service representative will receive mentorship and guidance from senior team members to support their professional growth and development within the organization.

If you are enthusiastic about music, eager to learn, and passionate about engaging with audiences through social media, we encourage you to apply for this exciting opportunity to join the dynamic team at Music Nepal.

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